This Shipping & Delivery Policy explains how SUN GROUP (Sun Solar Power) ships orders placed on this website.
Delivery Locations
We deliver across India to all PIN codes serviced by our courier and transport partners. If your PIN code is not serviceable, we will contact you to arrange an alternative or cancel the order with a full refund.
Shipping Charges
- Free shipping on all orders of ₹999 and above.
- A flat shipping charge of ₹49 applies to orders below ₹999.
- The applicable shipping charge is always shown at checkout before you pay.
- Large or heavy items, such as panel inverters or bulk orders, may in some cases be sent by road transport. If any additional charge applies, we will inform you before dispatch.
Order Processing and Dispatch
- Orders are processed from Monday to Friday, 10:00 AM to 6:00 PM. Orders placed on weekends or public holidays are processed on the next working day.
- In-stock orders are usually packed and dispatched within 1–3 working days of order confirmation.
- Cash on Delivery orders may be confirmed by a phone call before dispatch.
Delivery Time
- Haryana and nearby states: usually 2–5 working days after dispatch.
- Rest of India: usually 4–10 working days after dispatch.
- Remote areas may take longer. Delivery times are estimates and may be affected by weather, festivals, transport strikes or other events beyond our control.
Order Tracking
Once your order is dispatched we will share the courier name and tracking details by SMS, WhatsApp or email. You can also call us with your order number for an update.
Receiving Your Order
- Please check that the package is sealed and undamaged before accepting it.
- If the outer box is visibly damaged, opened or tampered with, refuse the delivery or note the damage on the courier's delivery slip.
- We recommend recording a short video while opening the package. This helps us resolve damage or missing-item complaints quickly.
Damaged, Missing or Wrong Items
Report any damaged, missing or incorrect items within 48 hours of delivery, with photos or an unboxing video, your order number and the invoice. We will arrange a replacement or refund under our Return & Exchange Policy.
Failed Delivery
If delivery fails because the address is incorrect or you are unreachable after repeated attempts, the order will be returned to us. We will contact you to arrange re-delivery, for which an additional shipping charge may apply, or to cancel the order under our Refund & Cancellation Policy.
Contact Us
If you have any questions about this policy, please contact us:
- Business: SUN GROUP (Sun Solar Power)
- Address: Near Police Station, Loharu Road, Badhra, District Charkhi Dadri, Haryana – 127308, India
- Email: sunsolarpowere64@ymail.com
- Phone (Enquiry): 9896395626
- Phone (Technical Support): 9812772763
- Phone (Office): 01252-253656
- Working hours: 10:00 AM to 6:00 PM, Monday to Friday (Saturday and Sunday closed)