Information We Collect
Information you give us
- Name, mobile number and email address when you create an account, place an order or contact us.
- Delivery address, city, state and PIN code for shipping your order.
- Any details you share in messages through our Contact page, by phone or by email.
Information collected automatically
- Basic technical information such as your browser type, device and IP address.
- Cookies needed to keep you signed in, remember the items in your cart and keep the website secure.
Payment information
Online payments are handled by our payment partner Razorpay. Your card, UPI or net banking details are entered on Razorpay's secure page and are not stored on our servers. We only receive the payment status and a transaction reference.
How We Use Your Information
- To process, pack, ship and deliver your orders.
- To send order confirmations and updates, and to contact you about delivery.
- To provide customer service, technical support and warranty service.
- To respond to your enquiries and feedback.
- To keep our website secure and prevent fraud.
- To meet legal, tax and accounting requirements.
Sharing Your Information
We do not sell or rent your personal information. We share it only when needed:
- With courier and logistics partners, so they can deliver your order.
- With Razorpay, to process online payments.
- With government or legal authorities when required by law.
Cookies
Our website uses essential cookies to keep you signed in, maintain your cart and protect forms against misuse. You can block cookies in your browser settings, but some features such as the cart and checkout may not work properly.
Data Security
We use secure (HTTPS) connections and take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.
Data Retention
We keep order and invoice records for as long as required by tax and accounting laws. Other information is kept only as long as needed for the purposes described in this policy.
Your Choices and Rights
- You can view and update your account details by signing in to your account.
- You can ask us to correct or delete your personal information, subject to records we must keep by law.
- You can contact us at any time with questions about how your information is used.
Children's Privacy
Our website is not intended for children under 18, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its "Last updated" date.
Contact Us
If you have any questions about this policy, please contact us:
- Business: SUN GROUP (Sun Solar Power)
- Address: Near Police Station, Loharu Road, Badhra, District Charkhi Dadri, Haryana – 127308, India
- Email: sunsolarpowere64@ymail.com
- Phone (Enquiry): 9896395626
- Phone (Technical Support): 9812772763
- Phone (Office): 01252-253656
- Working hours: 10:00 AM to 6:00 PM, Monday to Friday (Saturday and Sunday closed)