This Refund & Cancellation Policy explains how you can cancel an order placed with SUN GROUP (Sun Solar Power) and how refunds are processed.
Cancelling an Order
Before dispatch
- You can cancel your order free of charge at any time before it is dispatched.
- To cancel, call us or email us with your order number and registered mobile number.
- Once the cancellation is confirmed, any amount you paid online will be refunded in full.
After dispatch
- Orders cannot be cancelled once they have been dispatched.
- If you no longer want the product, you may refuse delivery or follow our Return & Exchange Policy. For prepaid orders refused without a valid reason, the shipping charge may be deducted from the refund.
Cancellation by us
We may cancel an order if the product is out of stock, the delivery PIN code is not serviceable, the product was listed at an incorrect price, payment could not be verified, or we suspect fraudulent activity. In such cases you will receive a full refund of any amount paid.
Refunds
When a refund is given
- Order cancelled before dispatch.
- Order cancelled by us.
- Product returned and approved under our Return & Exchange Policy.
- Payment deducted but the order was not created due to a technical failure.
How refunds are paid
- Online payments (UPI, cards, net banking, wallets) are refunded to the original payment method through Razorpay.
- Cash on Delivery orders are refunded by bank transfer (NEFT/IMPS) or UPI to the account details you provide.
Refund timeline
- Refunds are initiated within 2 business days of cancellation or of approving a returned product.
- Once initiated, the amount usually reaches your account within 5–7 business days, depending on your bank or card issuer.
Refund amount
- For cancellations before dispatch and for defective, damaged or wrong products, you receive a full refund including any shipping charge paid.
- For other approved returns, the original shipping charge is not refundable.
Non-Refundable Cases
- Products damaged due to incorrect installation, wrong wiring, reverse polarity, over-voltage or misuse.
- Products returned without original packaging, accessories, manuals or invoice.
- Products that are not eligible for return under our Return & Exchange Policy.
Contact Us
If you have any questions about this policy, please contact us:
- Business: SUN GROUP (Sun Solar Power)
- Address: Near Police Station, Loharu Road, Badhra, District Charkhi Dadri, Haryana – 127308, India
- Email: sunsolarpowere64@ymail.com
- Phone (Enquiry): 9896395626
- Phone (Technical Support): 9812772763
- Phone (Office): 01252-253656
- Working hours: 10:00 AM to 6:00 PM, Monday to Friday (Saturday and Sunday closed)