We want you to be fully satisfied with your purchase from SUN GROUP (Sun Solar Power). This Return & Exchange Policy explains when and how you can return or exchange a product.
Return and Exchange Window
You can request a return or exchange within 7 days of delivery.
Eligible Reasons
- The product arrived physically damaged.
- The product is defective or does not work on first use (dead on arrival).
- You received a wrong product, wrong model or wrong variant (for example, clockwise instead of anti-clockwise motor, or a different wattage or voltage from what you ordered).
- Parts or accessories are missing from the package.
Conditions for Return or Exchange
- The product must be unused (except for the initial check), and must not be installed in a way that causes damage, wired incorrectly or modified.
- It must be returned in its original packaging with all accessories, manuals, warranty card and the invoice.
- Damage, missing items or wrong products must be reported within 48 hours of delivery, with photos or an unboxing video.
- Serial numbers and labels must be intact.
Products Not Eligible
- Products damaged by incorrect installation, wrong wiring, reverse polarity, over-voltage, short circuit, water or physical damage after delivery.
- Products opened, repaired or modified by anyone other than SUN GROUP.
- Products returned after 7 days from delivery.
- Change-of-mind returns for products that have been installed or used.
Faults that appear after the return window are handled under the product's warranty instead.
How to Request a Return or Exchange
- Contact us by phone or email within the return window with your order number, the reason for return and clear photos or a video of the product.
- Our technical support team may help you check the product over the phone, as many issues can be solved by correcting connections or settings.
- If the return is approved, we will tell you how to send the product back, or arrange a pickup where available.
- Pack the product securely in its original packaging so it is not damaged in transit.
Inspection
Returned products are inspected at our facility in Badhra, Haryana. We will inform you of the result within 3 working days of receiving the product.
Exchange
- If an exchange is approved, we will dispatch the replacement product at no extra shipping cost when the return is due to our error, damage in transit or a manufacturing defect.
- Exchanges are subject to stock availability. If the same product is not available, we will offer an alternative or a full refund.
Refund
If a refund is approved instead of an exchange, it will be processed as described in our Refund & Cancellation Policy.
Return Shipping Costs
- Damaged, defective or wrong products: return shipping is free – we will arrange or reimburse it.
- Other approved returns: the customer bears the cost of return shipping.
Contact Us
If you have any questions about this policy, please contact us:
- Business: SUN GROUP (Sun Solar Power)
- Address: Near Police Station, Loharu Road, Badhra, District Charkhi Dadri, Haryana – 127308, India
- Email: sunsolarpowere64@ymail.com
- Phone (Enquiry): 9896395626
- Phone (Technical Support): 9812772763
- Phone (Office): 01252-253656
- Working hours: 10:00 AM to 6:00 PM, Monday to Friday (Saturday and Sunday closed)